Lao Tzu tells us that every journey of 1000 miles begins with but a single step. This is of course true of every journey that we take. But have you ever considered that, having taken the first step, the rest of the journey still has to be made? This means that the...
If you are British or watch British television, you may have seen the advertisement for car insurance where the actor talks about “Three Things; service, service, service!” When I first saw it, I realised that service thinking has been on the decline for years....
